Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Saturday, February 23, 2008

I should have gone to Target

I have ranted in the past about some of my experiences at large "super stores" like Target and Wal*Mart. In one particular visit to Target I said how much better Wal*Mart is than my visit to Target. That was an exaggeration. Wal*Mart may be the single worst business in the world to go to, it is a terrible experience. That is what I though until today......

I went to Sam's Club to get some supplies (rope, shovels, duct tape). I needed certain things in large quantity and wanted to use my tax exempt card. Sam's Club is very similar to what I think Hell will be like. There are people of all walks of life there. I even saw a family of four all there in shorts and wearing cowboy hats, its 27 degree outside. People buying enough canned goods to live through 4 nuclear attacks. Everything in the place is just chaotic, stuff on the floor, no order, and a small army of employess constantly saying, "Hi, can I help you?" "Yes, could these knives cut through bone?"

I get what I needed and go to check out and am standing in line and have 2 people in front of me. Then this old lady comes up and go right to the check out line and just checks out and doesn't wait in the line. The guy in the front of the line says something. Her response was "Oh, sorry, well I'm here now." Then she stays and checks out. WTF? If I were the cashier I would have said something, then again I love cursing out old ladies.

Never again Sam's Club.

No beer, no TV, make Homer something, something...

I got call from the parents on Thursdya night saying their DirectTV isn't working and if I had a chance could I come out and apply some of my "expertise" and look at it. I had some "business" to attend to out there anyways, so I swang through. The screen was saying it was not receiving a signal. I went outside and on the roof and looked at the satellite dish. All the wires (2 of them) were connected to the dish and were going down and into the house, so it appeared as if everything was connected. If my sciences classes were correct about how satellite dishes work; its all bout refracting a signal into a concave (or convex, I forget) dish. So my theory is all the snow and freezing we have gotten lately altered the dish or the receiving signal and it is no longer working.

Papa Chopper got on the phone with them and described what had happened, what the screen said, and what we saw with the dish. They proceeded to tell them they would have someone come out on Tuesday (5 days later) sometime between 1-7, and it would cost $75. WTF? Since I got my share of anger ranting from the pops, he used a bit of his own anger ranting on the phone. He told them that was ridiculous, and it that were the case they should bring their crew and take their equipment back because he was going to cancel. They then talked him into accepting them coming on Tuesday AT 5, no charge, and February free. He accepted.

I still can't believe that they can't have anyone out before Tuesday. Maybe they having a crazy amount of problems with all the weather happening. I doubt they are having that many new subscribers in the dead of winter. Or they only have one crew for the entire state. All they are going to have to do is go up there and put on a new dish, my bet is it take s 20 minutes.

Ridiculous.